Tag Archive for: cultural fluency

Winning Brands Don't Compromise Their Focus on Diverse Consumers
Survive and thrive in economic downturn by appealing to the new center of American culture.

January 5, 2023
David Wellisch – CEO and Co-Founder

In this climate of high economic uncertainty, brands are scrambling to update budgets, forcing hard calls about where to spend and what to cut. Collage Group represents a crucial investment that helps brands protect share among the diverse consumers responsible for driving overall growth, many of whom will reward brands with stronger than expected spend and loyalty.

As in years past, we enter the new year facing many unknowns. Given these blind spots, companies across every industry face the pressure to play it safe and pull back on spending. For marketing departments in consumer products and services, it’s an especially confusing time; combining low unemployment with high inflation is playing havoc with our forecasts for consumer spending.

But one thing is certain: CFOs and CMO are asking organizations to do more with less, demanding teams find more efficient ways to reach as many consumers as possible with limited resources.

However, this cost-cutting mandate can lead to unfortunate consequences. Brands can oversimplify messaging at precisely the time when consumers are demanding that brands authentically reflect the cultural preferences of the many diverse identities that now define the mainstream.

As a result, brands sacrificing insights into diverse consumers are likely to lose share to savvier competitors who have placed the diverse consumer at the center of marketing.

These savvy brands are delivering superior marketing performance by organizing around three fundamental realities:

    1. A wide range of culturally diverse consumer segments has replaced a culturally unified general population.
    2. Brands must respect and authentically reflect the distinctive cultural preferences of each segment.
    3. Activating these diverse consumers is critical to brand performance, as they represent the principal source of spending and population growth. In fact, many multicultural consumers show surprising resilience in their spending intentions.

While an increasing number of brands recognize these realities, organizing around them is what differentiates winners from losers. At the very least, it seems intuitively more expensive, requiring brands to target multiple cultural groups in distinctly different ways. How can winners achieve success while avoiding cost increases?

The secret to their outperformance lies in the use of high-ROI Culturally Fluent strategies. These combine authentic cultural references with universal human themes to connect with the entirety of our new, diverse mainstream. Indeed, they are winning precisely because the way they deepen connection to culturally distinctive groups appeals to all segments within the mainstream.

These Culturally Fluent brands recognize that engaging diverse consumers not only is essential to driving positive outcomes in 2023 but also will enable them to leap-frog competitors when the economy improves.

Collage Group is the vendor of choice for leading brands seeking to win in today’s uncertain times. Founded in the Great Recession when budgets were tight, our shared-cost membership-based model offers a cost-effective, proven alternative to custom relationships that helps the world’s leading marketing organizations build the Cultural Fluency needed to access, engage and win the diverse consumers defining the mainstream.

    • The Collage Group experience begins by benchmarking the Cultural Fluency of each member’s brands using a robust database of category norms, growing from 400+ brands in 2022 to 1000 brands in 2023.
    • Members apply brand Cultural Fluency ratings to identify improvement opportunities and refine audience definition across multiple diverse segments. These insights guide teams on how to respond to the behavioral shifts of diverse consumers in areas across every category of consumer spending, shopping behavior, social and values priorities, positioning and messaging, preferred activation channels, and more.
    • Powered by advanced analytics and data science referencing a unique, continually updated database of 250+ million data points, brand-specific insights are configured to each member’s target audiences, through linkages both to the cultural traits of target consumers and to their category preferences.
    • Supported by insights into how their ads compare to a reference database of America’s most Culturally Fluent executions, Collage Group members are poised to accelerate brand performance throughout 2023 and beyond.

Five factors predict the superior performance of our members:

    1. Higher ROI and Cost Displacement: Every year, we invest millions of dollars in a large team of consumer insights experts, and continuous, member-driven syndicated surveys. This investment provides members with a 20x multiple on insights output when compared to the cost of a single full-time employee on their own team, or the price of membership. Members not only realize immediate, always-on value from this stream of work, but can also significantly reduce the scope and cost of any additional custom work required.
    2. Track Record of Impact on Member Outcomes: Everything we do is designed to impact brand performance, from Awareness to Purchase Intent to Repeat Purchase. Our insights have proven time and again to drive brand impact in changing times, such as when brands turned to Collage Group to understand how COVID and the social justice movements of 2020 were transforming consumer behavior across all segments.
    3. Always-on Access for Users: Collage Group’s Cultural Intelligence Platform, our core offering, includes more than 10 years of syndicated research, with new research out weekly, giving every user on your brand and marketing team continuous access to insights.
    4. Increased Organizational Alignment, Understanding and Empowerment: Our high-touch Customer Success organization fine tunes and curates these insights for each member, driving maximum impact on the member organization, enrolling staff in the mission, and supporting a roadmap that builds Cultural Fluency.
    5. Ability to Translate Our Cultural Expertise into Member Actions and Strategies: Collage Group leverages a deep bench of cultural experts, highly experienced at working with the Insights and Marketing professionals at the world’s leading brands. We are passionate about achieving each Member’s growth goals, whether powered by our syndicated insights or the proprietary custom insights prepared by our Solutions team.

We pride ourselves on being the provider most trusted by the world’s top brands for insights into the new American mainstream of diverse consumers.

Other Research Articles and Insights from Collage Group

David Wellisch

David Wellisch
CEO and Co-Founder

David Wellisch is CEO & Co-Founder of Collage Group, a consumer insights and intelligence company with a focus on research exploring race/ethnicity, generation, sexuality and gender. Since the inception of Collage Group in 2009, David has led the company through growth, now serving more than 200 brands in across 15 industries. David is passionate about entrepreneurship and company building, and often works directly with members to help guide the integration of multicultural consumer insights and marketing strategies.

Get In Touch.

There's a world of Data Insight Opportunity just for you

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Explore Our Most Popular 2022 Consumer Insights
2022 shaped up to be quite the interesting year and America’s iconic brands relied on Collage Group insights to engage and win diverse consumers through it all.

January 3, 2023
David Evans – Chief Insights Officer

As we navigated continued polarization on social issues, an ever-changing COVID environment, and a challenging economic climate, the evolution of the American consumer remained certain. Here’s a look back at the landscape of 2022 through some of our most popular diverse consumer insights.

1. Guard Against Recession with Cultural Insights

August 2022

Economic fears have been a key concern for Americans this past year, and they continue into ‘23. In light of that, Collage Group advised brands to steer clear of certain terminology, as some words and phrases are off-putting to many Americans. Our research unveiled that brands should avoid worsening consumers’ political anxieties with terms like “the economy,” “recession,” and “inflation”–which stoke unrest. Also of note, during this Summer, Hispanic consumers shifted their purchasing to brace for the future, whereas Black Americans remained optimistic and kept purchasing steady. With these insights, brands adjusted messaging to avoid negative sentiment and backlash.

2. Respect for Diverse Consumers Begins with Respecting the Terminology They Prefer

July 2022

Collage Group members relied on our expertise to engage culture with a deep understanding of the words that define it. Our work unveils consumer reaction to terms like Latinx and BIPOC, the nuances of Hispanic vs. Latino and Black vs. African American. And it digs deeper into the labels and/or identifiers each consumer segment preference and double-click by age, gender and more. For example, Black Americans are generally positive regarding both Black and African American as general descriptors, while Hispanic Americans are most favorable toward the terms Hispanic and Latino/Latina. This holds true across generation and country of origin. Moreover, although “Latinx” is a polarizing term, younger Hispanic Americans tend to feel positive toward it. Get diverse consumer terminology right with our deep insights.

3. Multicultural Americans View Staying Healthy as a Matter of Personal Responsibility

January 2022

Our Category Essentials on health and wellness provides brands with insights on consumers’ approaches to physical health and well-being. This research unveils how many Americans are most likely to perceive lack of exercise and poor diet as barriers to their own health. Further, it explores multicultural American attitudes and behaviors toward health, as they are less likely to use regular doctor visits. This research equipped brands with lessons on engaging with these consumers and activating on the learnings.

4. Respecting Country of Origin Deepens Resonance with Hispanics

March 2022

Hispanic Americans are a growing force in the U.S. and their population is projected to nearly double by 2060. Understanding the cultural and economic power of the Hispanic American segment is essential for authentic engagement. Hispanic Americans are not monolithic. Heritage and country of origin matter to their identity, particularly for the Unacculturated and Bicultural segments. America’s leading brands activated on this insight by highlighting the rich heritage and contributions of Hispanic Americans and include messages that speak to the segment’s different cultural backgrounds. Access more insights for action.

5. Locking in the Loyalty of Young Consumers Depends on Respecting Their Diversity

September 2022

Did you know that Gen Alpha and Gen Z are the most racially and ethnically diverse cohorts of Americans to date? Many brands are missing out on resonating with older Gen Alphas and younger Gen Z members, and as a result, also failing to connect with the parents of these young consumers. Those in generations Alpha and Z are unique, as standing out is the new fitting in, so it’s understandable that brands need guidance on the best approach. Collage Group explains that forging a connection now is vital as the relationship will pay dividends for years to come, including pay off with the Millennial parents who contribute a sizable portion to America’s spending. This highly read blog, as part of our Generations and Parents & Kids programs, is chock full of even more insights and leadership, and explains how to authentically engage among these consumers.

6. Understanding Historical Context for Black Americans Helps Brands Authentically Connect

June 2022

The history of Black Americans in this country, including systemic and institutional racism and race-related violence that continues today, results in Black Americans identifying with their race stronger than any other segment. However, they are increasingly disappointed with how brands choose to portray them in advertising. Brands struggling to correct this reality rely on Collage Group’s Essentials of Black Consumers, which provides key guidance that put brands in position to authentically connect with Black Americans. In these frequently updated insights, Collage Group examines three areas of our consumer fundamentals research: demographics, identity, and group traits.

7. Multicultural Americans Prioritize Food Health over Taste

December 2022

Food and beverage brands, and entertainment companies, tailored their offerings based on vital findings that revealed how multicultural Americans consume, buy, and perceive food. Asian consumers, for example, prefer foods that are fresh, high in vitamins, and have no artificial flavors. Black consumers seek low-sodium meals, while Hispanic Americans tend to pursue foods that are low in fat. Social media also comes into play, as it has become a popular source for recipes among Hispanic Americans. Activate on these insights to successfully capture multicultural consumers’ attention and spending.

8. Most Consumers Across Every Racial Group Want Brands To Support Diverse Identities

November 2022

Collage Group helped brands navigate the unprecedented social, economic, and public health upheavals–and continued shifts from 2020 to 2022. In our annual America Now research we explain how national issues have changed the perspectives and behaviors of diverse American consumers, and this year, dug deeper into the American Dream. Diverse consumers are now more likely than ever to choose the brands that support their diverse identities and represent them better in advertising. Through these insights released at our Annual Member Roundtable, brands gain valuable information on key social, political and economic issues. With this knowledge in hand, brands activate on the values and issues consumers care most about.

9. Connecting with LGBTQ+ Begins with Respecting The Internal Diversity of this Group

February 2022

When engaging with the LGBTQ+ community, it’s important to understand terminology, from acronyms to identity. Collage Group helped brands appreciate that language entails more than saying the right word or referring to the right person, as it is more about relaying dignity and empathy. Once brands recognize that terminology is really a matter of respect, they are in a favorable position to engage with the LGBTQ+ community. Our member brands authentically engage with and support the LGBTQ+ community with language that reflects their values.

10. Brands Win Hispanics By Aligning Their Positioning With Hispanic Cultural Traits

September 2022

Based on a CultureRate analysis of more than 250 brands, Collage Group identified the top ten brands that resonate with Hispanic consumers, and why. These brands showcase two elements for success: 1) strong commitment to the Hispanic community and 2) excellence in marketing executions that authentically resonate with the cultural traits and needs of Hispanic consumers. Our members activate on these learnings in a variety of ways, including investing in trusted grassroots community organizations, and developing high-touch immersive experiences that drive critical interaction. Hispanic consumers are loyal shoppers and will back brands that are proven advocates.This

Other Research Articles and Insights from Collage Group

David Evans
Chief Insights Officer

David serves as the Chief Insights Officer responsible for content, data science and innovation. He is passionate about creating the critical insights that can transform the fortunes of our members, informing how we create an unparalleled member experience with our products, and build great places to work.

Get In Touch.

There's a world of Data Insight Opportunity just for you

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Start 2023 Strong with New Diverse Consumer Insights
We are incredibly excited to enter the new year with our biggest plans yet for expanding the depth of our cultural intelligence–all centered on helping you thrive in our transformational environment.

December 21, 2022
David Wellisch – CEO and Co-Founder

You’ll see an increased focus on the three core integrated research streams that feed our platform: the Cultural Fluency of brands and ads, the cultural profiles of diverse segments and their category, shopper, and media needs. This work aims to give you an even more expanded view of your core and target consumers, deeper insights into how your brands and ads stack up to your competitors, and analytics to identify the trends most likely to result in consumption changes in your category.

Amidst challenging economic circumstances, Collage Group is pleased to be a relied-upon resource that enables brands to access necessary insights through one comprehensive platform.

Contact us at the form below to learn more about how you can gain access to these
diverse consumer insights and much more in our Cultural Intelligence Platform.

Brand & Ad Performance

How the Best Ads & Brands Drive Cultural Fluency

To build loyalty, brands must move beyond generic activations. Discover new studies that offer an analysis of top performing ads and brands in our CultureRate database for Black, Millennial, and LGBTQ+ consumers that are proven to affect your ROI. Other segments will be addressed throughout the year.

Measure Ad and Brand Cultural Fluency with CultureRate

Collage Group members receive one complimentary ad and brand submission per year to measure Cultural Fluency and inform future creative content. This is imperative if you want to position your brand values to truly connect with diverse America. Join Collage Group as a member and take part in this review of your brand and marketing!

Consumer Cultural Traits

Win the Attention of  New-ish Parents to Drive Growth

Parents of younger generations are at peak expenditures – do you know how to capture that market share? In this study, we’ll investigate the motivations and behaviors of parents of kids under 5 years old. Brands will learn how to increase trust and relevance with this important and evolving segment.

Drive Brand Relevance with Consumer Cultural Traits

Our Consumer Essentials research provides key cultural values and traits brands must understand to authentically connect with diverse segments, specifically the motivations toward purchasing decisions. For 2023, we’ll include year-over-year data when relevant and novel activations across all diverse segments.

Deep Dive into Key Demographic Insights to Size Your Brand’s Opportunity

Join us as we analyze the most recent demographic data from the U.S Census Bureau’s American Community Survey. We’ll cover key topics like population growth, immigration, household makeup, income, and spending shifts.  Don’t miss this chance to understand the numbers behind the majors cultural and demographic shifts taking place in America!

Steps to Make Your Brand Matter to Parents of America’s Diverse Teenagers

Do you know what matters most to parents of today’s teenagers? Discover all new insights for the parents of the cohort that’s going through the most crucial formative years, gaining spending and decision-making autonomy, and actively looking for brands that share their values and sensibilities.

Category & Product Insights

Build Trust with Americans in the Health and Wellness Space

Take a continued exploration of consumer health and wellness attitudes and behaviors. Brand-new webinars and research will cover consumer health behaviors, barriers, and support and improvement requests, among other topics. Up first: a deep dive into how LGBTQ+ consumers and consumers across genders are changing.

Boost Brand Fit Within Your Category

Category-specific insights are crucial to your marketing strategy, and our offerings in 2023 will be no different! Join us for studies covering category drivers, changing channel behavior and—when relevant—the impact of innovative substitutes across a multitude of categories, including Alcoholic Beverage, Personal Care, and Apparel in Q1 and many more to follow.

Other Research Articles and Insights from Collage Group

David Wellisch

David Wellisch
CEO and Co-Founder

David Wellisch is CEO & Co-Founder of Collage Group, a consumer insights and intelligence company with a focus on research exploring race/ethnicity, generation, sexuality and gender. Since the inception of Collage Group in 2009, David has led the company through growth, now serving more than 200 brands in across 15 industries. David is passionate about entrepreneurship and company building, and often works directly with members to help guide the integration of multicultural consumer insights and marketing strategies.

Get In Touch.

There's a world of Data Insight Opportunity just for you

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Holiday Shopping and Younger Multicultural Consumers
Rising prices are affecting Americans’ shopping behaviors in a variety of ways. Despite financial challenges, holiday shopping remains a priority for many younger Multicultural Americans.

December 14, 2022
Sudipti Kumar – Associate Director

Inflation is a pressing concern for most Americans today. This summer, Collage Group launched an urgent initiative into consumer attitudes and behaviors related to the present economic situation. More recently, we followed up to better understand how rising prices may be affecting younger Multicultural Americans’ shopping preferences during the holiday season.

Key Insight #1

Overall we found that despite the backdrop of financial challenges, most younger Americans will be spending the same or more this holiday season. This is particularly true of Black Americans’ who are also the least likely to have made changes to their shopping behaviors due to rising prices across a variety of categories.

Key Insight #2

For those younger Americans who do plan to spend more this holiday season, the main reason is that they have more money to spend. Asian and White Americans are more likely to have more people to shop for on their gift buying lists.

Key Insight #3

For those Younger Americans who are spending less this holiday season, it’s not surprising that having less money to spend tops the list of reasons why they are spending less followed closely by the higher costs of gifts this year. Hispanic and Asian Americans are more likely to be saving for a bigger purchase than other segments.

So what can your brand do to support shoppers this holiday season?

    1. Offer value driven strategies that can help Americans spend “smart”. Expedited shipping for free or at a low cost and price-match guarantees are two examples of helping consumers who are feeling the effects of inflation but still want to shop during the holidays.
    2. Convert new customers who seek out your brand for the first time to brand loyalists through a strong customer relationship management strategy.
    3. Offer sales and discounts throughout the month of December to appeal to the many shoppers who take advantage of the whole month (and the steep discounts right after) to buy their gifts.

Other Multicultural Research Articles and Insights from Collage Group

Sudipti Kumar
Associate Director

Sudipti is an Associate Director on Collage Group’s Product and Content team. She is a graduate from NYU’s Stern School of Business where she studied finance and marketing, and Columbia University’s School of International and Public Affairs where she received her Masters in Public Administration. In her spare time, Sudipti enjoys reading, cooking, and learning to crochet.

Get In Touch.

There's a world of Data Insight Opportunity just for you

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Top Ads From 2022 That Resonate With Younger Black Consumers

In a recent Collage Group study, we analyzed more than 80 commercials in order to determine which advertisements resonated the best among younger Black consumers aged 18-42.

December 13, 2022
David Evans – Chief Insights Officer

The analysis assesses ad performance using the Ad Cultural Fluency Quotient, or the A-CFQ. The A-CFQ measures consumer sentiment across four key dimensions. These include Brand Fit (the ad fits the brand), Relevance (the ad is for people like me), Message (the ad has an important message) and Enjoyment (the ad is enjoyable to watch).

The study was concentrated on adult Gen Z and millennials of all racial backgrounds. Collage Group refers to these as “New Wave” consumers. They have become a powerful buying force, and they also reveal preferences predictive of future marketing performance.

The findings show that New Wave Black consumers gravitated the most to 10 ads from these brands: Band-Aid, Dove, two ads from Walmart, Air Wick, Target, Silk, Snickers, Little Caesars, and Folgers.

Younger Black Americans who make up the Gen Z and millennial demographic were inspired by these 10 spots. While consumers were drawn to each advertisement for different reasons, jointly every one of these commercials connected with Black consumers through an engaging, authentic message.

Achieving a high score on “Message” is a distinguishing feature of all the ads deemed to be considered one of the top 10.

Most of the leading commercials prominently feature Black actors and actresses. Featuring these actors emphasizes the significance of representation in advertising for brands seeking to connect with the Black demographic.

When Black consumers witness authentically drawn Black actors in an ad, they are then inclined to take notice. Brands therefore should make note of that insight and use it to connect with these consumers.

For Black New Wavers, 49% say that it is important that commercials show people of their race or ethnicity, compared to 34% of non-Black New Wavers.

Brands are paying attention, and as a result, companies are enhancing how they represent multicultural people in their commercials. In general, Black Americans support companies who they view as loyal or as allies. To that point, 80% of Black Americans are more likely to go out of their way to purchase items from brands and companies that publicly support Black people and Black causes.

Out of all of the mentioned ads, five of the top 10 speak directly to being supportive of the Black demographic. Marketers recognize that young Black consumers expect brand support and in return, these buyers will respond by purchasing that brand’s products.

A commercial from Dove – the number two ranked ad for Black consumers in the study – brings an endearing message about a young Black girl encountering hair discrimination. After facing race-based hair discrimination throughout her childhood, she asserts that she will fight against the bias as an adult.

The spot turned out to be quite popular among young Black consumers, as 75% of Black New Wavers say they would react to the commercial on social media. A large majority of Black New Wavers, 71%, said they would discuss the ad with others, and 39% think that the best parts of the ad are the people and the characters.

The Dove commercial is successful at reaching the strong desire among Black New Wavers to “live their lives authentically,” which includes how they present themselves. It also scores high among this segment because of its focus on being real, and true to oneself, which drives Relevance and Message.

Moreover, it is essential that brands understand the possible negative ramifications of failing to market toward certain groups.

A portion of Americans say they will no longer use or buy from a brand whose advertising lacks racial and ethnic diversity. So, with Black Americans for example, this would mean by not targeting them, a brand is potentially losing 13 million Black customers.

The takeaway for brands is to appreciate that Black consumers do indeed reward those brands and companies that speak authentically to various Black group traits and cultural passions.

For brands looking to better engage with young Black consumers, they should take four steps:

    1. Explicitly show support for the Black community in ways that align with your brand’s functional benefits to drive a deeper sense of authenticity. High scores on Message (“This ad has an important message”) is a distinguishing feature of the best ads.
    2. Align your ad theme around the Black segment’s distinctive Group Traits.
    3. Feature key Black segment Passion Points in an authentic and natural manner.
    4. Don’t overlook the value of humor to connect with Black Americans.

Contact us at the form below to learn more about how you can drive authenticity and engagement among diverse consumers with access to our Cultural Intelligence Platform.

Other Black Consumer Research Articles and Insights from Collage Group

David Evans
Chief Insights Officer

David serves as the Chief Insights Officer responsible for content, data science and innovation. He is passionate about creating the critical insights that can transform the fortunes of our members, informing how we create an unparalleled member experience with our products, and build great places to work.

Get In Touch.

There's a world of Data Insight Opportunity just for you

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Differentiating and Winning Younger Multicultural Consumers with Culturally Fluent Ads

Whether you are targeting across all consumer segments, working to resonate with multicultural consumers generally, or targeting a specific race or ethnicity, our on-demand research presentation covers the bases on what works and why in ads–and provides examples from the brands that are winning in each case.

December 9, 2022
Victor Paredes – Executive Director of Cultural Strategy

CultureRate:Ad provides a one-stop solution for our members’ mounting need for a comprehensive, ongoing analysis of the cultural fluency of their ads. In combination with its sister product, CultureRate:Brand, CultureRate: Ad helps brands become more culturally fluent, a capability crucial to future growth as American consumers become more responsive to multicultural themes, representation, and stories.

Fill out the form for our on-demand webinar and downloadable research deck.

At Collage Group, we measure the Cultural Fluency of ads by gauging consumer sentiment across key dimensions: Brand Fit, Relevance, Message and Enjoyment. These dimensions are weighed and combined to create the Ad Cultural Fluency Quotient (A-CFQ) score. The A-CFQ score gives members crucial insights into their brand’s resonance across multiple consumer segments, as well as where to focus strategies for improvement. The measure was designed to optimally balance cultural resonance with predictive power to drive brand favorability.

In our latest research, we call out key lessons from winning brands and ads to guide you as you plan your marketing campaigns into 2023. CultureRate:Ad data analyses convincingly reveal that culturally fluent advertising featuring a specific segment can and will resonate across broader audiences if done in an authentic, relatable way.

As you engage with young multicultural consumers through your cross-cultural advertising, our key takeaways and action steps include:

    1. Provide consumers with relief and release driving Enjoyment in a natural and organic manner to your brand essence.
    2. Lead with rich and purposeful inclusion of multicultural protagonists or celebrities to drive Relevance and Brand Fit. Backlash is very low when inclusion is intentional.
    3. Champion authentic, honest, and fluid self-expression to amplify Brand Fit and Relevance with consumers.
    4. Elevate music to a character that imprint the brand’s intent driving Relevance and Enjoyment.
    5. Highlight the cultural value of specific category needs ensuring Message importance.

Watch the on-demand webinar for more examples of executing on each action step.

Don’t get trapped by the false “trade-off” that implies investment in culturally targeted ads for specific segments comes at the expense of general market impact. Winning brand leaders now understand that culturally targeted ads can leverage powerful halo effects that can reach the general market without compromising segment-specific nuance. Use CultureRate to take control of your message and learn how to tell culturally authentic stories that work with all segments.

Contact us to learn more about how you can drive authenticity and engagement among diverse consumers with access to our Cultural Intelligence Platform.

Other Multicultural Research Articles and Insights from Collage Group

Victor Paredes
Executive Director of Cultural Strategy

Victor Paredes, Executive Director of Cultural Strategy, is a successful marketing and advertising executive leader with proven experience in building practices that drive brand equity, sales, traffic, and qualified leads. His marketing experience spans sectors such as entertainment, hospitality, healthcare, consumer packaged goods, and direct to consumer services. Throughout his career, Victor has led multidisciplinary teams of strategy, digital, media, promotions and public relations experts in building effective integrated marketing platforms. Today, Victor brings keen cultural competence to creative storytelling and leadership in a multicultural America.

Get In Touch.

There's a world of Data Insight Opportunity just for you

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How Culture Impacts American Holiday Celebrations

With the holidays officially underway, we took a look at how American consumers prepare for and celebrate the winter holiday season. 

December 7, 2022
Jack Mackinnon – Director, Product and Content

Relying on findings from its multicultural Holidays & Occasions research, we examined how culture impacts several end-of-the-year holidays, including Thanksgiving, Christmas, and Kwanzaa.

Collage Group viewed each occasion across racial and ethnic demographics, signifying how brands can utilize these findings to better connect with diverse consumers through marketing.

Read on and fill out the form for an excerpt from our
Multicultural Holidays & Occasions presentation.

Thanksgiving

Most Americans celebrate the Thanksgiving holiday, as 93% said they recognize the occasion. And it’s no surprise that food is the main attraction, as 50% say making meals from scratch is what they enjoy most. The number two favorite part of Turkey Day is in watching football, according to 38%. Number three? Viewing movies or TV specials – 35% said television is a large part of their Thanksgiving routine.

In examining Thanksgiving through the lens of race and ethnicity, we see that watching Thanksgiving Day football is the second most enjoyed pastime for Black (43%), White (43%) and Asian (29%) consumers. Hispanic Americans, however, said decorating their home is the second most enjoyed part of Thanksgiving.

Not to be outdone, the “Friendsgiving” holiday get-together is prevalent for many consumers, with 30% of Americans of all racial makeups saying they celebrate the gathering.

It is worth noting that most multicultural consumers add non-traditional foods to their meals, including 70% of Hispanic consumers and Asian consumers. 

Supermarket chain Publix is a brand that has been effective with its Thanksgiving advertising. During 2021, Publix released a creative campaign celebrating various ways to partake in and enjoy the holiday.

They were able to seamlessly include different people from a variety of different cultural backgrounds. The commercial also did a great job highlighting the unique ways families and friends experience Thanksgiving Day.

Collage Group’s CultureRate:Ad methodology shows consumers respond positively to spots that target specific demographics in ways that appeal to the broader population. Ads leveraging these “halo effects” offer a highly efficient approach for increasing returns on advertising investments, now an important marketing component in an uncertain economy. 

When discussing Thanksgiving campaigns, Black Friday and Cyber Monday are two very popular occasions for consumer brands. Collage Group’s research indicates that these occasions are particularly popular for Black and Asian Americans as a kick-off to holiday shopping. Hispanic Americans, however, tend to skip the hoopla, saying they shop throughout December.

Christmas

Like Thanksgiving, the majority of Americans celebrate Christmas, with 93% saying they like to partake in the festivities.

When asked whether their Christmas celebrations go beyond typical “American” traditions, Hispanic and Asian consumers were more likely to say “yes.” Moreover, Noche Buena (Christmas Eve), Three Kings Day, and Las Posadas are all widely celebrated Christmas-time holidays for bicultural and unacculturated Hispanic shoppers.

Collage Group’s research found that while Asian Americans enthusiastically take part in Christmas celebrations, unfortunately they are regularly an underrepresented segment in terms of holiday media content.

But excluding Asian Americans, underrepresenting them, or just failing to target them in Christmas advertisements is a major oversight. Asian consumers partake in the holiday like everyone else, with their own customs and traditions, so brands should absolutely work to make a connection.

Kwanzaa

While Kwanzaa – a celebration of African heritage and culture – may not be as mainstream as the other end-of-year holidays, it is presently observed by about one in every five Black Americans.

Thirty percent of polled Black consumers, and 17% of Hispanic consumers, said that all brands should recognize the holiday through its marketing or advertising.

How to Authentically Connect During Winter Holidays

Brands should focus on authenticity, especially when activating on a holiday that is celebrated by a specific racial or ethnic segment, such as Kwanzaa. Depending on the brand, this can include a simple celebratory posting on a social media page, helping to educate the broader community about the holiday, or partnering with in-segment content creators to tell their personal stories related to the holiday.

Another tip is for brands to highlight what is non-traditional about traditional American holidays. Thanksgiving and Christmas are celebrated across racial and ethnic segments, but many multicultural Americans have other traditions based on their heritage and upbringing. Showing the range of how Americans commemorate will attract many consumers, particularly those who are multicultural, and those who have different ways of celebrating.

Other Holidays & Occasions Research Articles and Insights from Collage Group

Jack McKinnon

Jack Mackinnon
Director, Product and Content

Jack Mackinnon is a new addition to the Collage Group syndicated research team. He brings consumer insight expertise across Multicultural, Generations, and LGBTQ+ segments.

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There's a world of Data Insight Opportunity just for you

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America’s Iconic Brands Most Effective at Winning Hispanic Consumers
I had the pleasure of taking part in one of our recent in-house studies, which took a look at over 250 iconic brands. In the end, we were able to objectively identify the top 10 brands for Hispanic consumers. 

October 4, 2022
David Evans – Chief Insights Officer

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The evaluation examined brand performance as part of our monthly CultureRate survey and assessed cultural resonance for each major demographic segment.

Read on and fill out the form for an excerpt from our
Top 10 Brands for Hispanic Consumers presentation.

Based on Collage Group’s proprietary metric – the Brand Cultural Fluency Quotient (B-CFQ) – the top brands for Hispanic consumers are Walmart, Netflix, McDonald’s, Nike, YouTube, Ross, Google, Visa, Amazon, and Dove. These brands showcase two elements: 1) strong commitment to the Hispanic community and 2) excellence in marketing executions that authentically resonate with the cultural traits and needs of Hispanic consumers.

I should note, the CultureRate database is the largest of its kind available, and its growing annually by over 200,000 responses, or 30 million unique datapoints. Brand leaders apply the findings from CultureRate:Ad and CultureRate:Brand to build cultural fluency, the capability to drive total market growth from inclusive, diverse-led marketing.

As stated, we use the B-CFQ. By this standard, the 10 brands proved to be well ahead of all others in terms of appealing to America’s Hispanic segment. Additionally, three of the brands don’t appear in the top 10 for other segments, and this shows how each segment is distinct.

The B-CFQ reflects brand performance across six dimensions: Fit; Relevance, Memories (of positive past experiences), Values, Trust, and Advocacy (which is the willingness to spread positive word-of-mouth).

With regard to Hispanic consumers, all 10 top brands excelled on Fit and Relevance. Fit measures whether the brand offers a personally desirable product, and Relevance pertains to whether the brand connects with a consumer’s group identity. Moreover, each of the top 10 brands also scored particularly well on one to two additional B-CFQ dimensions.

Xue Bai, the Director of Brand and Ad Health Measurement explains it best: “Brands win by taking the lead in the areas of Fit and Relevance. But the true winners go one step further by differentiating in one or more other areas.”

Bai says successful brands truly excel at creating positive past experiences for consumers, earning their deep trust, or driving positive word-of-mouth. And she points out that each of the 10 brands named have taken these actions within the Hispanic community.

Bai says brands should build their core on Fit and Relevance, and after that, they should choose to focus on one or more of the additional dimensions to craft a winning marketing strategy.

Building Relevance requires upholding and activating Warmth and Rootedness – key traits among Hispanic consumers. Brands should also acknowledge and celebrate Hispanic patriotic pride, and be mindful to connect with the Hispanic sense of destiny and their Optimism.

Brand case studies show that winners succeed at aligning brand positioning with the cultural traits of Hispanic consumers. When brands take this approach, shoppers reward them by supporting or purchasing their product.

Engaging with Hispanic communities and groups at all levels shows a commitment to Values and builds Trust.

An example of this is seen in Nike’s support of national Hispanic organizations, as the company engaged through connections to specific Hispanic communities in key areas when it partnered with U.S. Sports Camps. The collaboration led to daylong opportunities for Los Angeles area kids to experience baseball.

Brands also prosper when they effectively build Memories and Fit. This entails that a given brand tie their brand value proposition to important Hispanic values of hospitality and intergenerational respect. Further, they should leverage brand strengths that best meet the fluid needs of time starved bicultural families. This means also enticing the Hispanic traits of Resilience and Adventurous mindset.

To that point, McDonald’s chose to honor a trailblazing Latino international icon with their “J Balvin special combo meal.” By placing this item on the menu and recognizing this Latino artist, McDonald’s taps into the exceptional and adventurous Hispanic pallet and mindset.

In conclusion, I would say that in order to build brand loyalty – whether it be with Hispanic shoppers or another segment – brands must go beyond promoting superficial insights. Simply put, that’s just not enough. Brands need to do the necessary research in order to determine ‘the why’. They must grasp how their values and brand positioning truly connects with Hispanic cultural values. This is imperative.

About Collage Group

Collage Group is the leading source of cultural intelligence about diverse consumers to more than 250 of America’s iconic brands across 15 industries. For more than 10 years, Collage Group has developed consumer insights across race and ethnicity, generation, sexual identity, gender and parent-child relationships with a focus on high-growth consumer segments. Members of the Collage Group Cultural Intelligence Programs –Multicultural, Generations, LGBTQ+ & Gender and Parents & Kids–have access to 10+ years of consumer insights and 300+ studies with new data unveiled weekly. Learn more about why America’s iconic brands turn to Collage Group for diverse consumer insights and best practices.

About CultureRate

With CultureRate:Ad and Brand, Collage Group provides competitive rankings of all top brands and ads in every major category. The CultureRate database is the largest of its kind available, growing annually by over 200,000 responses or 30 million unique datapoints. Through a deep oversample of diverse Americans, brand leaders can access rich insight into how consumers process brands and ads across race and ethnicity, generation, sexual orientation and gender. ​Brand leaders apply the findings from CultureRate:Ad and CultureRate:Brand to build cultural fluency, the capability to drive total market growth from inclusive, diverse-led marketing.

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Other Recent Hispanic Research Articles and Insights from Collage Group

David Evans
Chief Insights Officer

David serves as the Chief Insights Officer responsible for content, data science and innovation. He is passionate about creating the critical insights that can transform the fortunes of our members, informing how we create an unparalleled member experience with our products, and build great places to work.

Get In Touch.

There's a world of Data Insight Opportunity just for you

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The New Marketing Imperative: How Brands Win by Navigating Diverse America’s Evolving Priorities

In 2022, increasing polarization on social issues revealed that America’s cultural divisions are likely here to stay. Further, it has become clear that conventional wisdom is no longer reliable, particularly in regard to where various segments stand on social matters. 

October 3, 2022
David Evans – Chief Insights Officer

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Collage Group’s Virtual Annual Member Roundtable is Thursday, Nov. 3 from 1 – 4 p.m. ET

National events are reshaping many of the priorities and perspectives of Americans in unexpected ways. The upshot is that brands may miss the mark if they assume embracing diverse segments requires aligning around a specific activist or political point of view.  

To navigate this minefield, it’s necessary to deeply understand where America’s diverse consumers stand on these issues and how they respond to brand activism. 

CMO Panelists

Francesco Lagutaine
Chief Marketing Officer

Michael Smith
Chief Marketing Officer

Gary Osifchin
Chief Marketing Officer & GM, US Hygiene

Here are some highlights from our agenda. Download the full agenda.

America Now 2022: Harnessing American Identity to Navigate Social Issues

Our Keystone presentation, America Now, will reveal Americans’ stances on major issues including race relations, abortion, climate change, LGBTQ+ rights, and challenges with personal finances and inflation. Throughout this presentation, we will go deeper than ever before, addressing if and how Americans want brands to respond to these social issues. 

The core of our research unveils how diverse consumer segments respond to the central ideas that have driven marketing for decades, such as the belief in the American Dream. In a time of radical cultural transformation, learn how brands can activate diverse segments with these core ideas in flux.

CultureRate Ad and Brand Performance: Engage Diverse Consumers with Lessons in Cultural Fluency

In this section of the Roundtable, you’ll access insights learned from our proprietary CultureRate database as we reveal new learnings into how your brand can differentiate and win across the diverse consumer spectrum.

Whether you are targeting across all consumer segments, working to resonate with multicultural consumers generally, or targeting a specific race or ethnicity, this research covers the bases on what works and why in ads–and provides examples from the brands that are winning in each case.

Our team calls out key lessons from winning brands and ads to guide you as you plan your marketing campaigns post- mid-term elections and into the new year.

CMO Panel: Succeeding Amidst America’s Cultural Divisions

Collage Group members have thought deeply about how to successfully navigate America’s cultural divisions that are likely here to stay. In this panel discussion with Chief Marketing Officers from America’s iconic brands, including M&T Bank, NPR and Reckitt, you’ll hear directly from them about the actions they are undertaking in marketing and insights strategy to successfully navigate the new social landscape.

Don’t miss this chance to learn how to navigate the challenge of connecting with diverse American consumers–across race, ethnicity, generation, sexual identity, and gender. Reserve your spot today!

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Other Recent Research Articles & Insights from Collage Group

David Evans
Chief Insights Officer

David serves as the Chief Insights Officer responsible for content, data science and innovation. He is passionate about creating the critical insights that can transform the fortunes of our members, informing how we create an unparalleled member experience with our products, and build great places to work.

Get In Touch.

There's a world of Data Insight Opportunity just for you

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New Diverse Consumer Insights for Q4 2022

More than 250 of America’s top brands have access to the deep cultural insights needed to engage America’s diverse consumers. Do you?

September 20, 2022
David Evans – Chief Insights Officer

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Here’s an overview of the new reports we’re releasing in Q4 2022 and beyond that you’re missing out on.

Contact us at the form below to learn more about how you can gain access to these
diverse consumer insights and much more in our Cultural Intelligence Platform.

2022 Virtual Members-Only Roundtable

In 2022, increasing polarization around social issues has revealed that America’s cultural divisions are likely here to stay. But it has also become clear that the conventional wisdom regarding where various segments stand on social issues is no longer fully accurate. National events are reshaping many of the priorities and perspectives of Americans in unexpected ways. The upshot is that brands may miss the mark if they assume embracing diverse segments requires aligning around a specific activist or political point of view.

To navigate this minefield, brands need a clear understanding of where Americans across diverse segments stand on these issues and how they respond to brand activism. Collage Group’s 2022 Virtual Members-Only Roundtable, featuring updates to our America Now and CultureRate research, will help brands and organizations navigate the challenge of connecting during this period of uncertainty and confusion. Attendees will walk away with insights and tools to make data-driven decisions that will maximize connection.

Category Essentials

Our category-specific research evaluates consumer attitudes and behaviors across specific consumer goods industries. New proprietary deliverables, which include deeper category insights identified by member request, will be made available for each of our four memberships throughout the fall.

Media Habits & Channels

Learn how to connect with diverse consumers by engaging them through media. This quarter we will explore Americans’ behaviors and attitudes related to various entertainment and social media (visual, social, audio). Our research centers on both traditional media and content, as well as new channel preferences.

CultureRate

Through insights gleaned from our CultureRate database, we will unveil lessons learned from top performers across diverse segments. CultureRate provides a one-stop solution for our members’ mounting need for a comprehensive, ongoing analysis of the cultural fluency of their brands. Cultural fluency is crucial to future growth as American consumers become more responsive to multicultural themes, representation, and stories. In our all-new Q4 research, learn how CultureRate continues to be an asset for companies, many which are leveraging the largest database of its kind available and growing annually by over 200,000 responses or 30 million unique datapoints.

Parents & Kids

Create a lifetime of brand loyalty by tapping into the evolving needs of parents and their children. With rapidly changing demographics, families are becoming more racially and ethnically diverse. Discover how your brand can leverage these insights to better engage parents and kids.

Health & Wellness

Health affects every community in America, and is a key area of interest for consumers, especially as we approach a post-pandemic America. Learn more in this exploration of diverse consumer health and wellness attitudes and behaviors, covering payers, providers, and industry insights.

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Other Recent Research Articles & Insights from Collage Group

David Evans
Chief Insights Officer

David serves as the Chief Insights Officer responsible for content, data science and innovation. He is passionate about creating the critical insights that can transform the fortunes of our members, informing how we create an unparalleled member experience with our products, and build great places to work.

Get In Touch.

There's a world of Data Insight Opportunity just for you

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