Metaverse, TikTok, AR – Best Practices for Engaging Diverse Consumers in Media

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Metaverse, TikTok, AR – Best Practices for Engaging Diverse Consumers in Media
Learn how Americans across races, ethnicities, and generations engage with emerging technology and media, including the metaverse, AR, VR, emerging social media platforms, and influencers.

November 21, 2022
Jill Rosenfeld – Research Manager

Media is a major aspect of consumers’ everyday lives, and today’s media landscape is always changing. Technologies like the metaverse, augmented reality, and virtual reality, along with emerging trends in social media like influencer marketing, have the potential to change people’s everyday lives. For brands and advertisers across industries to succeed, they need to understand how people feel about these new technologies, their current usage rates, and if they are interested in using them in the future.

Read on and fill out the form for an excerpt from our
Best Practices for Engaging Diverse Consumers in Media presentation.

Collage Group’s 2022 study on emerging media provides insights across races, ethnicities, and generations on Americans’ behaviors around the metaverse, AR, VR, wearable smart devices, and NFTs. It also looks at newer and emerging social media platforms like TikTok and BeReal, and the power of influencer marketing.

Key Findings: The Metaverse

    • Millennials, alongside Hispanic and Black Americans are more likely to have tried the metaverse and to believe it is for people like them.
    • 1 in 2 Americans want to learn more about the metaverse and they want brands to play a role in that education. This desire is particularly strong for Black Americans.
    • Entertainment is the most popular reason Americans are interested in the metaverse today. This is particularly true for Black and Hispanic Americans.

Context:

Millennial and Multicultural Americans, particularly Hispanic Americans, are keen to try new technologies as soon as they come out. For Millennials, they have grown up in an era of new tech adoption and now have relatively more resources to buy in to the new tech. Multicultural Americans often turn to technology to explore the world and their own culture, as well as the culture of others.

Many Americans expect brands to be more than just the products and services they offer. Black Americans especially want brands to step up on a host of issues. The lack of clarity still surrounding the metaverse makes it an important opportunity for brands to play a guiding role.

Entertainment holds the key to consumers’ current use (video games, digital concerts, experiences, etc.) and future appeal. Since the metaverse is still in an experimental development phase, entertainment is the most compelling reason for consumers to give the tech a try.

 Action Steps:

    • Develop your metaverse marketing strategy with early adopters – Millennial and multicultural consumers- in mind.
    • During this early phase of the metaverse, take steps to educate consumers about this emerging technology. This can include specific information on what is and isn’t considered the metaverse, the promise the technology holds, and what consumers can expect from your brand on the metaverse.
    • When connecting with Americans on the metaverse, prioritize entertainment experiences. Sponsoring a concert or sports game on the metaverse will be a way to tap into the many Americans who want to use the platform for these experiences.

Key Findings: AR, VR, and Wearable Devices

    • Americans are still not using AR or VR technology at high rates, although many are likely using AR without knowing it.
    • Asian and Hispanic Americans are most likely to use wearable devices. Health and fitness is the leading reason to use these devices, particularly for Asian Americans.

Context:

Many Americans may be unaware that they have used AR in their everyday life because they don’t relate the experience they had with the label of AR. As a result, the concept of “augmented reality” doesn’t have as much traction with consumers as the specific uses and platforms do.

Multicultural Americans, particularly Hispanic and Asian, have a strong passion for fitness. They are more likely to enjoy working out and a wearable device such as an Apple Watch or Fitbit allows them to stay connected to their fitness goals. But, while many Americans use their wearable for fitness, they are also glancing at their wearable throughout the day.

 Action Steps:

    • Don’t get caught up in labeling the technology your brand offers. Many are enjoying the experience they are getting from this technology, even if they don’t use the terminology.
    • Make marketing “glanceable” so that emails and newsfeeds can work in the small screen of the wearable as well.

Key Findings: Social Media and Influencers

    • Short content is the star of social media platforms, and that is especially true for TikTok. Americans lean into short videos whether they are on TikTok for just a few minutes or way longer.
    • While most Americans think that marketing coming directly from brands is more trustworthy than an influencer, they also find influencers and content creators to be trustworthy sources of information.

Context:

TikTok is known for its “snackable” content, and the desire for Americans to see shorter videos aligns with why this platform became so popular to begin with. Shorter content gives viewers control over how much they watch. Even if they end up watching many videos, it still feels more manageable than committing to one, longer piece of content.

Consumers are savvy about influencer marketing, and partnerships with influencers who are transparent and trustworthy will feel more authentic to them. People don’t expect an absence of advertising on social media, but they do prefer it to be clearly identified as such.

 Action Steps:

    • When advertising on TikTok, keep it “snackable” and deliver videos less than one minute in length.
    • When partnering with a content creator on social media, select those that are authentic and trustworthy including offering transparency and honesty in their decisions and potentially going out of their way to combat misinformation.

Other Holidays & Occasions Research Articles and Insights from Collage Group

Jill Rosenfeld

Jill Rosenfeld
Research Manager

Jill is a Research Manager on Collage Group’s Cultural Insights team focusing on the LGBTQ+ and Gender membership. She is a graduate of the University of Michigan’s Gerald R. Ford School of Public Policy. In her spare time, Jill enjoys exploring Washington DC’s restaurant scene and practicing yoga.

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Multicultural Americans Say the American Dream is Still in Reach

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Multicultural Americans Say the American Dream is Still in Reach

November 10, 2022
Jack Mackinnon – Director, Product and Content

In one of our latest studies – America Now 2022: Harnessing American Identity to Navigate Social Issues – we uncovered multicultural Americans’ deep faith in the “American Dream.” Seventy-eight percent of Black, Asian, and Hispanic consumers say they have either already reached, or believe they can one day obtain the American Dream.

On the other hand, White consumers weren’t as confident, as only 69% of that segment said the Dream is reachable.

Read on and fill out the form for the recording from our America Now presentation.

To fully understand consumers’ conception of the American Dream, we asked Americans how they define it. Most told us the Dream comprises of homeownership, the ability to retire from work, freedom to live how one desires, and family life stability.

Taking that practical definition into account, we found that 25% of Asian consumers and 21% of Hispanics consumers said that they have already achieved the American Dream. Further, an additional 60% of Hispanic Americans, and 59% of Black Americans, said they haven’t reached the Dream yet, but they expect to fulfill the Dream in the future. 

Hispanic Americans and Black Americans exhibit more certainty in terms of their outlooks in comparison to other American segments. This belief carries over to the faith they have in seeking and eventually achieving the American Dream.

As stated, White Americans aren’t in agreement with this line of thinking. Twelve percent said the American Dream was out of reach for them. To that point, White respondents agree with Black Americans; 20% from both segments said the American Dream was never attainable, no matter how hard they worked in favor of one day reaching it.

The results were different, however, when we sought to understand pride in American. Findings showed that overall, Americans are “quite proud of their country.” Seventy-five percent of those surveyed said they are proud to be an American. White Americans were in front of all racial and ethnic demographics in regard to this question with 79% saying they agree with that sentiment. From the perspective of age, Boomers are the proudest, as 88% responded that they are proud of their country.

Sixty-five percent of Americans said they believe the United States is the best country in the world. Again, White Americans led in this category, with 69% sharing this viewpoint. Baby boomers were the generation that led in this group – 82% said the U.S. is the best country.

By contrast, younger generations were far less likely to agree with this sentiment of the U.S. being the best. Only 36% of Gen Z said the U.S. was the best in the world, compared to 68% of Gen Xers and 59% of millennials.

While Gen Z Americans have a completely different perspective of American exceptionalism, this doesn’t mean they don’t appreciate the country. We must be mindful that this generation has had access to greater diversity and a more global perspective from an earlier age than all other older Americans. In turn, they have a unique mindset; they are more likely to look outward.

The America Now study also revealed an intriguing insight about how consumers assess gun violence. Multicultural consumers are the most concerned about such violence, as 80% of Black consumers said gun violence is serious or a very serious problem. Asian consumers agreed to the tune of 77% and Hispanic consumers concurred to the tune of 75%.

Black and Hispanic consumers were also on the same page regarding racism being a high-ranking area of concern, with 77% and 68% respectively, citing it as serious or very serious.

So, while multicultural Americans point to racism as a significant matter, they also say it’s an area where they do want brands to engage. This is especially the sentiment among younger Americans. Sixty-five percent of Gen Zer’s state that racism is a serious issue to them.

Brands should pay close attention to the complex mix of perceptions toward American social and political issues across diverse segments. Focus on insights pertaining to America, as well as the issues Americans care about and where they show concern.

Hispanic, Black, and Gen Z Americans are those most likely to say, ‘we want to see brands engaging in a set of topics we care about,’ such as racism or climate change. Moreover, these demographics are engaged and positive about the American Dream in surprising, if not counter-intuitive ways. It’s important to do the research to understand this phenomenon and how brands can activate successfully in this context.

Other Holidays & Occasions Research Articles and Insights from Collage Group

Jack McKinnon

Jack Mackinnon
Director, Product and Content

Jack Mackinnon is a new addition to the Collage Group syndicated research team. He brings consumer insight expertise across Multicultural, Generations, and LGBTQ+ segments.

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Winter Holidays: Key Insights and What Brands Need To Know

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Winter Holidays: Key Insights and What Brands Need To Know
Learn how American consumers across racial and ethnic segments prepare for and celebrate the winter holiday season.

October 24, 2022
Elizandra Granillo – Analyst

Holidays and occasions are focal points for many Americans. These events afford people the opportunity to express their cultural traditions and individual preferences through decorations, food and beverage, entertainment, and activities.

Read on and fill out the form for an excerpt from our Multicultural Holidays & Occasions presentation.

Holidays and occasions are also important for brands and organizations as they present an opportunity to deepen connection with consumer segments. Day of the Dead, Thanksgiving, Christmas and Kwanzaa are some of the key winter holidays brands need to understand to fully capture diverse America’s attention. Collage Group helps marketers and insights leaders connect around this holiday by providing insights that clarify the similarities and differences in how American consumers across diverse segments prepare for and celebrate these holidays. These insights allow for more efficient and effective activations that capture greater mind and market share.

Key Insight #1:

Half of Hispanic Americans celebrate Día de los Muertos, and Bicultural and Unacculturated Hispanic Americans are most comfortable with brands activating on this holiday.

Key Insight #2:

Most Americans celebrate Thanksgiving, and most Multicultural consumers incorporate non-traditional foods into their Thanksgiving celebrations.

Key Insight #3:

 Hispanic and Asian American segments are more likely to say their Christmas celebrations go beyond “typical” American traditions.

Key Insight #4:

Kwanzaa is a popular holiday, celebrated by many Black Americans.

Key Insight #5:

Black Friday and Cyber Monday are popular for Black and Asian Americans as a kick-off to holiday shopping.

What can my brand do to activate on a winter holiday?

    • Focus on authenticity, particularly if you are activating on a holiday that is celebrated by a specific racial or ethnic segment like Dia de los Muertos and Kwanzaa. Depending on your brand, this can include a simple celebratory message on social media pages, helping to educate the broader community about the holiday, or partnering with in-segment content creators to tell their own personal stories related to the holiday.
    • Highlight what is non-traditional about traditional American holidays. Thanksgiving and Christmas are celebrated across racial and ethnic segments, but many Multicultural Americans have their own traditions based on their heritage and upbringing. Showing the range of how Americans celebrate will appeal to many Americans, particularly those who are Multicultural, and who have different ways of celebrating.

Other Holidays & Occasions Research Articles and Insights from Collage Group

Elizandra Granillo
Analyst

Elizandra is an Analyst on Collage Group’s Product & Content team. She is a 2020 graduate from San Diego State University where she studied Anthropology. Her previous experience includes ethnographic research across the Tijuana-San Diego Border Region.

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America’s Iconic Brands Most Effective at Winning Hispanic Consumers

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America’s Iconic Brands Most Effective at Winning Hispanic Consumers
I had the pleasure of taking part in one of our recent in-house studies, which took a look at over 250 iconic brands. In the end, we were able to objectively identify the top 10 brands for Hispanic consumers. 

October 4, 2022
David Evans – Chief Insights Officer

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The evaluation examined brand performance as part of our monthly CultureRate survey and assessed cultural resonance for each major demographic segment.

Read on and fill out the form for an excerpt from our
Top 10 Brands for Hispanic Consumers presentation.

Based on Collage Group’s proprietary metric – the Brand Cultural Fluency Quotient (B-CFQ) – the top brands for Hispanic consumers are Walmart, Netflix, McDonald’s, Nike, YouTube, Ross, Google, Visa, Amazon, and Dove. These brands showcase two elements: 1) strong commitment to the Hispanic community and 2) excellence in marketing executions that authentically resonate with the cultural traits and needs of Hispanic consumers.

I should note, the CultureRate database is the largest of its kind available, and its growing annually by over 200,000 responses, or 30 million unique datapoints. Brand leaders apply the findings from CultureRate:Ad and CultureRate:Brand to build cultural fluency, the capability to drive total market growth from inclusive, diverse-led marketing.

As stated, we use the B-CFQ. By this standard, the 10 brands proved to be well ahead of all others in terms of appealing to America’s Hispanic segment. Additionally, three of the brands don’t appear in the top 10 for other segments, and this shows how each segment is distinct.

The B-CFQ reflects brand performance across six dimensions: Fit; Relevance, Memories (of positive past experiences), Values, Trust, and Advocacy (which is the willingness to spread positive word-of-mouth).

With regard to Hispanic consumers, all 10 top brands excelled on Fit and Relevance. Fit measures whether the brand offers a personally desirable product, and Relevance pertains to whether the brand connects with a consumer’s group identity. Moreover, each of the top 10 brands also scored particularly well on one to two additional B-CFQ dimensions.

Xue Bai, the Director of Brand and Ad Health Measurement explains it best: “Brands win by taking the lead in the areas of Fit and Relevance. But the true winners go one step further by differentiating in one or more other areas.”

Bai says successful brands truly excel at creating positive past experiences for consumers, earning their deep trust, or driving positive word-of-mouth. And she points out that each of the 10 brands named have taken these actions within the Hispanic community.

Bai says brands should build their core on Fit and Relevance, and after that, they should choose to focus on one or more of the additional dimensions to craft a winning marketing strategy.

Building Relevance requires upholding and activating Warmth and Rootedness – key traits among Hispanic consumers. Brands should also acknowledge and celebrate Hispanic patriotic pride, and be mindful to connect with the Hispanic sense of destiny and their Optimism.

Brand case studies show that winners succeed at aligning brand positioning with the cultural traits of Hispanic consumers. When brands take this approach, shoppers reward them by supporting or purchasing their product.

Engaging with Hispanic communities and groups at all levels shows a commitment to Values and builds Trust.

An example of this is seen in Nike’s support of national Hispanic organizations, as the company engaged through connections to specific Hispanic communities in key areas when it partnered with U.S. Sports Camps. The collaboration led to daylong opportunities for Los Angeles area kids to experience baseball.

Brands also prosper when they effectively build Memories and Fit. This entails that a given brand tie their brand value proposition to important Hispanic values of hospitality and intergenerational respect. Further, they should leverage brand strengths that best meet the fluid needs of time starved bicultural families. This means also enticing the Hispanic traits of Resilience and Adventurous mindset.

To that point, McDonald’s chose to honor a trailblazing Latino international icon with their “J Balvin special combo meal.” By placing this item on the menu and recognizing this Latino artist, McDonald’s taps into the exceptional and adventurous Hispanic pallet and mindset.

In conclusion, I would say that in order to build brand loyalty – whether it be with Hispanic shoppers or another segment – brands must go beyond promoting superficial insights. Simply put, that’s just not enough. Brands need to do the necessary research in order to determine ‘the why’. They must grasp how their values and brand positioning truly connects with Hispanic cultural values. This is imperative.

About Collage Group

Collage Group is the leading source of cultural intelligence about diverse consumers to more than 250 of America’s iconic brands across 15 industries. For more than 10 years, Collage Group has developed consumer insights across race and ethnicity, generation, sexual identity, gender and parent-child relationships with a focus on high-growth consumer segments. Members of the Collage Group Cultural Intelligence Programs –Multicultural, Generations, LGBTQ+ & Gender and Parents & Kids–have access to 10+ years of consumer insights and 300+ studies with new data unveiled weekly. Learn more about why America’s iconic brands turn to Collage Group for diverse consumer insights and best practices.

About CultureRate

With CultureRate:Ad and Brand, Collage Group provides competitive rankings of all top brands and ads in every major category. The CultureRate database is the largest of its kind available, growing annually by over 200,000 responses or 30 million unique datapoints. Through a deep oversample of diverse Americans, brand leaders can access rich insight into how consumers process brands and ads across race and ethnicity, generation, sexual orientation and gender. ​Brand leaders apply the findings from CultureRate:Ad and CultureRate:Brand to build cultural fluency, the capability to drive total market growth from inclusive, diverse-led marketing.

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Other Recent Hispanic Research Articles and Insights from Collage Group

David Evans
Chief Insights Officer

David serves as the Chief Insights Officer responsible for content, data science and innovation. He is passionate about creating the critical insights that can transform the fortunes of our members, informing how we create an unparalleled member experience with our products, and build great places to work.

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The New Marketing Imperative: How Brands Win by Navigating Diverse America’s Evolving Priorities

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The New Marketing Imperative: How Brands Win by Navigating Diverse America’s Evolving Priorities

In 2022, increasing polarization on social issues revealed that America’s cultural divisions are likely here to stay. Further, it has become clear that conventional wisdom is no longer reliable, particularly in regard to where various segments stand on social matters. 

October 3, 2022
David Evans – Chief Insights Officer

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Collage Group’s Virtual Annual Member Roundtable is Thursday, Nov. 3 from 1 – 4 p.m. ET

National events are reshaping many of the priorities and perspectives of Americans in unexpected ways. The upshot is that brands may miss the mark if they assume embracing diverse segments requires aligning around a specific activist or political point of view.  

To navigate this minefield, it’s necessary to deeply understand where America’s diverse consumers stand on these issues and how they respond to brand activism. 

CMO Panelists

Francesco Lagutaine
Chief Marketing Officer

Michael Smith
Chief Marketing Officer

Gary Osifchin
Chief Marketing Officer & GM, US Hygiene

Here are some highlights from our agenda. Download the full agenda.

America Now 2022: Harnessing American Identity to Navigate Social Issues

Our Keystone presentation, America Now, will reveal Americans’ stances on major issues including race relations, abortion, climate change, LGBTQ+ rights, and challenges with personal finances and inflation. Throughout this presentation, we will go deeper than ever before, addressing if and how Americans want brands to respond to these social issues. 

The core of our research unveils how diverse consumer segments respond to the central ideas that have driven marketing for decades, such as the belief in the American Dream. In a time of radical cultural transformation, learn how brands can activate diverse segments with these core ideas in flux.

CultureRate Ad and Brand Performance: Engage Diverse Consumers with Lessons in Cultural Fluency

In this section of the Roundtable, you’ll access insights learned from our proprietary CultureRate database as we reveal new learnings into how your brand can differentiate and win across the diverse consumer spectrum.

Whether you are targeting across all consumer segments, working to resonate with multicultural consumers generally, or targeting a specific race or ethnicity, this research covers the bases on what works and why in ads–and provides examples from the brands that are winning in each case.

Our team calls out key lessons from winning brands and ads to guide you as you plan your marketing campaigns post- mid-term elections and into the new year.

CMO Panel: Succeeding Amidst America’s Cultural Divisions

Collage Group members have thought deeply about how to successfully navigate America’s cultural divisions that are likely here to stay. In this panel discussion with Chief Marketing Officers from America’s iconic brands, including M&T Bank, NPR and Reckitt, you’ll hear directly from them about the actions they are undertaking in marketing and insights strategy to successfully navigate the new social landscape.

Don’t miss this chance to learn how to navigate the challenge of connecting with diverse American consumers–across race, ethnicity, generation, sexual identity, and gender. Reserve your spot today!

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Other Recent Research Articles & Insights from Collage Group

David Evans
Chief Insights Officer

David serves as the Chief Insights Officer responsible for content, data science and innovation. He is passionate about creating the critical insights that can transform the fortunes of our members, informing how we create an unparalleled member experience with our products, and build great places to work.

Get In Touch.

There's a world of Data Insight Opportunity just for you

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Understand and Embrace Multicultural Consumer Media Habits and Channels

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Understand and Embrace Multicultural Consumer Media Habits and Channels
Learn how Multicultural Americans engage with Media, including social media, movies, TV shows, music, reading, and podcasts.

September 30, 2022
Elizandra Granillo – Analyst

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Media is a major aspect of consumers’ everyday lives. Americans spend a significant amount of their time and attention consuming social media, visual entertainment, and audio streaming content. For brands and advertisers across industries to succeed, they need to understand where people are going to consume media content, and why they’re going there.

Read on and fill out the form for an excerpt from our
Multicultural Consumer Media Habits & Channels presentation.

Collage Group’s 2022 Media Habits and Channels Study provides insights across Multicultural segments on the specific platforms American media users go to, their media habits, and their preferences for media content. The data dives deep into content and platform drivers—spanning categories, passion points, and identity attributes.

Key Finding #1: Multicultural Americans Interact with Various Media Channels

Hispanic and Black Americans are most likely to follow influencers and celebrities on social media. They are also more likely to interact with different media categories (TV, Movies, Music, Books) via social media.

Context:

Hispanic Americans’ younger age and general tech-savviness are part of the reasons they are so dialed into using social media. Black Americans are often at the cutting edge of new trends in the areas of fashion, music, and television and social media is often the best forum to get information first.

Action Step:

    • Partner with emerging influencers and celebrities to appeal to Black and Hispanic Americans.
    • If your brand has a media component, offer ways for Black and Hispanic Americans to interact with it online (e.g., specific social media pages to follow a musician, author, or TV show).

Key Finding #2: Young Multicultural Americans Experience Culture through the Movies They Watch

All Multicultural Americans want diverse representation in the movies they watch, but Black Americans are the most likely to want this. The segment has particularly leaned into horror films.

Context:

Movie genres, specifically ones like Horror, are an opportunity for Black Americans to explore their own histories in America in ways that not only appeal to the segment but also teach others about Black Americans’ history in this country.

Action Step:

    • Movie releases are a viable partnership opportunity for brands. When considering which movie release to partner with, prioritize those with diverse directing, casting, and culturally relevant plot lines.

Key Finding #3: Asian Americans and Unacculturated Hispanic Americans Are More Likely to Watch and Follow the News

While comedy is the most popular form of TV to watch, Unaccultured Hispanic and Asian Americans are more likely than others to watch and follow the news. International news and news that originates from their family’s country of origin are specific types of news the segments’ keep up with.

Context:

Hispanic and Asian Americans are culture-focused and maintaining ties to their heritage is important to them. Following international news is important for these segments who may be recent immigrants from another country or still have family in other parts of the world.

Action Step:

    • Recognize the value in advertising your brand on news channels or news “hours”, particularly to appeal to Hispanic and Asian Americans.

Key Finding #4: Across Multicultural Segments, Music Tied to Cultural Heritage Matters

Multicultural Americans are more likely than White Americans to enjoy listening to music that has a connection to their history and cultural heritage.

Context:

Music that is tied to history or cultural tradition matters to Multicultural Americans who love music because of their personal relationship to it. In addition, certain genres of music, such as Latin music, are now popular for all Americans. The upbeat nature of the music, rhythmic beats, make it appealing whether the lyrics are in English or Spanish.

Action Step:

    • Celebrate the contributions Multicultural Americans have made in music, across different genres.
    • Thoughtfully curate music genres to connect with specific Multicultural segments, but lean into the wide crossover appeal of pop, rock, R&B, and Hip-Hop.

Key Finding #5: Multicultural Americans Enjoy Shopping for Physical Books

While digital and audio books are gaining popularity, Americans still prefer the experience of shopping for and buying a physical book.

Context:

With so many digital media content options, physical books provide a mental break from digital stimulation and that appeals to younger and older Americans alike.

Action Step:

    • Show people reading physical books or browsing in a bookstore in ads and marketing content to resonate with the many readers in the country.

Contact us at the form below to learn more about how you can gain access to these diverse consumer insights and much more in our Cultural Intelligence Platform.

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Other Recent Multicultural Research Articles and Insights from Collage Group