Measuring the Cultural Fluency of USA Today’s “National Brand Statement” on Black Lives Matter.

Measuring the Cultural Fluency of USA Today’s “National Brand Statement” on Black Lives Matter.
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In our latest round of ad testing using CultureRate:Ad, we focused on USA Today’s “National Brand Statement” on Black Lives Matter.

In this video, USA Today takes a clear stance on the issue of racial injustice. The plain black screen starts out with just one name – George Floyd. In a matter of seconds, the screen populates with names of other Black Americans that have unjustly lost their lives, and in the background, voices of protesters grow increasingly loud. The spot concludes with an explicit message: “Silence is not an option.”

Screenshot of USA Today's Response to Black Lives Matter

USA Today’s poignant ad did not cross the resonance threshold with everyone, but it was a clear winner for the Black segment. It was the highest performing media/telecom ad for Black consumers, with an A-CFQ score of 80. This ad joins a very small elite group of ads that can provoke that level of connection (Head & Shoulders “Royal Oils: BET Black History Month” and Coca-Cola “History Shakers”).

The top performing feature of this ad was the message. And while it’s sobering, about half of all respondents appreciate the message and say it was their favorite feature of the ad. On top of that, 72% of all viewers, and 81% of Black viewers, agree that it’s an important message. This was higher than any other ad in the study. Black respondents shared that they love the solidarity from USA Today supporting Black Lives Matter.

USA Today’s ad is unique in evoking an array of emotions. While many ads tend to cluster around one emotion, here the data is more fragmented across emotions, which would be expected given the sensitivity around the topic. Even still, feeling proud is the highest reported emotion, and this is especially true among Black viewers at 31%.

USA Today not only took a definitive stance on this issue – they went all in. They used explicit language to name and remember the Black Americans whose lives have been taken unjustly. They expressly referenced Black Lives Matter. And they made a clear assertion that staying silent on the issue is harmful. This course of action was powerful in both supporting and connecting with Black Americans.

To learn more about CultureRate:Brand, Cultural Fluency or Ad Testing, fill out the form below.

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Slow Improvement Amid Cultural Uncertainty: Updated Economic Forecast and Survey Results on Consumer Finances and Purchasing

Slow Improvement Amid Cultural Uncertainty: Updated Economic Forecast and Survey Results on Consumer Finances and Purchasing
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Given all the uncertainty and stress of COVID, it’s more important than ever for marketers to keep a finger on the pulse of important consumer attitudes and behaviors.

To support this need, we at Collage have been conducting an intermittent tracking survey of how 18 to 39-year-old Americans, a group we call the New Wave, are responding to this extraordinary time.  In our most recent update, we compare the trailing average of four pulse surveys through mid- September to the trailing average through late August.  Read further for excerpts from our full report available exclusively to members.

Consumers Remain Generally Hesitant to Engage in Social Activities But Trending Slightly Positive.

One key indicator for increasing economic activity is how comfortable people feel engaging in the social activities which drive personal consumption and job creation. The story here is that of little meaningful change: consumer hesitancy to participate in these activities is clear across the board. We’re over six months into a worsening pandemic and unsurprisingly we see that most consumers just aren’t comfortable getting back to life “as it was.” The only substantial difference across multicultural segments is that non-Hispanic white consumers tend to be more comfortable engaging in these social activities, while unacculturated Hispanics tend to be less comfortable overall.

Purchase of Home Care and Personal Care Products May Be Trending Positive.

Despite the greater concern with finances and slightly reduced comfort with public places overall, New Wave consumers report they plan to spend more in a few areas, notably home care, personal care, and beauty. We see some small movements in other categories as well, including food, home care, and beverages, but the real story is lingering overall hesitancy to increase spending on non-essentials.  The increased spread of COVID-19 as we head into the cooler months may be driving the expected increase in home care spending.  As the downloadable presentation shows, personal care and beauty vary considerably by demographic.

Fill out the form below to to learn how your brand can stay ahead of the curve on critical consumer trends.

Fill out the form below to to learn how your brand can stay ahead of the curve on critical consumer trends.

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Measuring the Cultural Fluency of Ads: Home Care

Measuring the Cultural Fluency of Ads: Home Care
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In this CultureRate:Ad study, we had the opportunity to test a recent ad by Lysol, “Questions Need Answers,” released in July 2020.

Amidst these uncertain times, Lysol’s ad aims to answer people’s common questions about how and where they can use Lysol disinfecting products.

The ad creatively displays the questions as if someone typed them into an internet search engine and shows people all the unlikely places they can use Lysol – including game controllers, packages, couches, and laptops. And it was a hit! This was one of the highest-performing home care ads of the set, resonating with all four consumer segments – Hispanic, Black, Asian, and White – with an A-CFQ score of 75 or higher for each group. And this ad ranked within the top two for each segment.

The top performing features of this ad were the message and visuals. And a whopping 80% of consumers agreed that this ad has an important message – higher than any other home care ad tested. This ad does a great job of capturing people’s attention in a relatable way – typing questions into a search bar – even ones that may seem a little outlandish! And viewers seem to like the format of learning about the product this way.

Lysol’s ad clearly and effectively communicated the value of their products, mitigating viewer confusion. The ad’s confident tone resulted in high rates of positive emotions across segments, like happiness, excitement, and pride.

Interested in seeing this study applied to your business?  We offer all Collage Group members a free detailed mini-report on one ad and one brand for each membership subscription (Latinum and GenYZ). Members may obtain more reports on any ad or brand at an additional cost.

For membership inquiries, demos, or questions, please fill out the contact form below. 

 

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Measuring the Cultural Fluency of Nonalcoholic Beverages: Jarritos

Measuring the Cultural Fluency of Nonalcoholic Beverages: Jarritos
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In this CultureRate:Brand study for non-alcoholic beverage brands, we had the opportunity to test Mexican soda brand, Jarritos, with multicultural consumers.

You might expect Jarritos to do well with Hispanic New Wave consumers – and you’d be right – but you might be surprised to know that the brand achieved a cultural reach score of 2, being culturally resonant with the Asian New Wave segment as well.

You may be wondering why Jarritos performed so well with these two groups. On the slide below, you see the percent of each segment that agrees with each of the six components of our Brand Cultural Fluency Quotient (B-CFQ). We see trends both across segment lines (columns) and across specific components (rows).

When you look at the different components, you’ll notice that pretty much across the board, Hispanic Acculturation segments score Jarritos very highly. Asian consumers share much of this sentiment, but aren’t as fanatic when it comes to perceiving Jarritos as a brand which shares their values. So there’s still room to improve, but Asian consumers – who are often adventurous and seek out authentic options for food and drink – clearly have strong affinity for this Hispanic heritage brand.

For Black and white New Wave consumers, though, Jarritos falls behind. With one exception – the Black segment sees Jarritos as a brand they can advocate for, potentially for its cultural significance, even if it’s not one they relate to personally. This sentiment is something Jarritos can leverage in future campaigns seeking to broaden its consumer base.

Collage Group members get access to a free, detailed report on one ad and one brand per year. Members may also obtain more reports on ads at an additional cost. Fill out the form below to learn more about the benefits of membership, cultural fluency, brand testing and more.

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Multicultural Consumer Category Pulse Check: F&B, Alcoholic Beverages, Media, Telecom & QSR

Multicultural Consumer Category Pulse Check: F&B, Alcoholic Beverages, Media, Telecom & QSR
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The life of American consumers today seems to have only one constant – change. To keep up with these changes, we provide our members timely and relevant learnings they can use to fine-tune their multicultural consumer research and marketing strategies.

We offer these learnings at three levels:

1. Consumer demographics, cultural values, and passion points (Multicultural Essentials)

2. Consumer attitudes and behaviors within specific categories (Category Essentials)

3. Consumer perceptions of individual brands and advertisements (CultureRate:Brand and CultureRate:Ad)

Understanding this second level – how diverse consumer segments approach the industries relevant to you – is the focus of Collage Group’s Category Essentials reports.

These biannual reports provide a high-level view of the category-specific trade-offs and considerations facing today’s consumers.  They contextualize what you learn about America’s major consumer segments in the Multicultural Essentials by placing these segments within specific industries and categories. The reports’ category-specific coverage also provides insight that can help you better understand how your Brands and Ads are doing as revealed by your CultureRate:Brand and CultureRate:Ad reports. 

Through Collage’s consumer-level expertise and the input we receive from members on issues of high priority, we develop the insights you need to understand key similarities and differences across multicultural segments. Equipped with these insights, you will be able to better navigate topics of interest and importance for your category and target consumers.  We plan on revising all Category Essentials decks twice every year.

Collage Group members can exclusively access full webinar replays and more in-depth Category Essentials materials for the following categories:

Food & Beverage

QSR

Alcoholic Beverages

Media

Telecom

To learn more about our multicultural consumer category research, fill out the form below.

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